Return & Refund Policy
At Stork Beans, we want every customer to receive their coffee order in good condition and according to the product information displayed on our website.
This Return & Refund Policy explains when returns, replacements, cancellations, and refunds may be available for purchases made through StorkBeans.com.
This policy is subject to applicable laws and regulations of the United Arab Emirates. Nothing in this policy is intended to limit any mandatory consumer rights available under applicable UAE law.
1. Products Covered
This policy applies to coffee beans and other products purchased directly through StorkBeans.com.
Because coffee beans are food products, returns may be subject to specific conditions relating to food safety, hygiene, packaging, shelf life, and product condition.
2. When You May Request a Return or Refund
You may contact Stork Beans if your order:
Arrives damaged
Contains the wrong product
Is incomplete or missing an item
Is materially different from the product description provided on our website
Has a manufacturing or product defect
Has another issue that gives you a legal right to a remedy under applicable UAE law
Where a product is defective or otherwise qualifies for a remedy, Stork Beans may, depending on the circumstances and applicable law:
Replace the product
Provide an appropriate refund
Repair the product where applicable
Provide another legally applicable remedy
For coffee and other consumable products, the appropriate remedy may depend on the nature of the issue and the condition of the product.
3. Damaged or Incorrect Orders
Please inspect your order when it arrives.
If you receive a damaged, incorrect, opened, or visibly compromised package, contact us as soon as reasonably possible.
To help us investigate your claim, please provide:
Order number
Customer name
Contact details
Description of the issue
Photographs or videos of the product and packaging, where available
Photographs of any visible damage to the delivery package
We may request additional information where reasonably necessary to investigate the issue.
4. Wrong Product Received
If we send you a product different from the product you ordered, please contact us.
After verification, we may arrange an appropriate replacement, collection, refund, or other remedy in accordance with applicable law and the circumstances of the order.
Where the incorrect product was supplied due to an error by Stork Beans, we will take reasonable steps to correct the error.
5. Damaged Products
If your coffee package arrives damaged or the product has been compromised before you receive it, please contact us promptly.
Depending on the circumstances, Stork Beans may request photographs or other evidence and may coordinate with the delivery provider.
Where Stork Beans is responsible for the issue, an appropriate remedy may include replacement or refund, subject to applicable law.
6. Food and Consumable Products
Coffee beans are food products and consumable goods.
For health, hygiene, and food-safety reasons, we generally cannot accept the return of coffee products that have been opened, used, consumed, repackaged, contaminated, or improperly stored after delivery, except where applicable law provides otherwise or where the product itself was defective or otherwise qualifies for a remedy.
Customers should not return a food product unless Stork Beans has instructed them to do so.
7. Change-of-Mind Returns
Because coffee beans are consumable food products, change-of-mind returns may not be accepted once the product has been delivered, particularly where the product has been opened, used, or its condition or packaging has been compromised.
Any return or refund that is legally required will remain available in accordance with applicable UAE law.
If you have a concern about a product you purchased, please contact us and we will review the matter.
8. Order Cancellation
If you wish to cancel an order, contact Stork Beans as soon as possible after placing the order.
Cancellation may be possible if the order has not yet been processed, prepared, dispatched, or otherwise committed for fulfillment.
Once an order has been dispatched or delivered, cancellation may no longer be possible except where a cancellation, return, or refund right applies under applicable law or this policy.
If an eligible cancellation is approved, the applicable refund will be processed through the original payment method where reasonably possible.
9. Refunds
Where a refund is approved, Stork Beans will process the refund through the original payment method where reasonably possible.
The time required for the refunded amount to appear in your account may depend on:
Your bank
Credit-card provider
Payment gateway
Payment method
Banking procedures
Stork Beans does not control the processing time of third-party financial institutions.
10. Partial Refunds
Where appropriate and permitted by applicable law, a partial refund may be considered where:
Only part of an order is affected
A product is partially defective
Part of an order is missing
Another circumstance reasonably supports a partial remedy
The applicable remedy will depend on the circumstances of the order and applicable law.
11. Replacement
Where a replacement is appropriate, Stork Beans may arrange replacement of the affected product.
Replacement is subject to product availability.
If the same product is unavailable, Stork Beans may contact you regarding an appropriate alternative, refund, or other remedy as applicable.
12. Return Shipping
Where a return is authorized because of an error, defect, damage, or another circumstance for which Stork Beans is responsible, we will provide appropriate instructions regarding the return or collection of the product.
Customers should not send products back without first contacting Stork Beans.
Where a return is requested for another reason, any applicable delivery or return costs will be handled according to the circumstances and applicable law.
13. Product Condition for Approved Returns
Where Stork Beans authorizes a return, the product should be returned in the condition requested by our customer-service team.
For food products, customers should not open, consume, repackage, or otherwise alter a product that they have been instructed to return.
We may refuse an unauthorized return or a return that does not meet applicable legal or policy requirements, subject to mandatory consumer rights.
14. Wholesale Orders
Wholesale and bulk coffee orders may be subject to additional terms regarding:
Minimum order quantities
Product specifications
Packaging
Delivery
Payment
Cancellation
Returns
Replacement
Refunds
Where a separate written quotation, purchase agreement, or wholesale agreement has been accepted by the customer, its specific terms may apply to that transaction, subject to applicable UAE law.
15. Refunds for Unavailable Products
If an order has been accepted and paid for but the ordered product subsequently becomes unavailable, Stork Beans may contact you regarding an available alternative or refund.
If a refund is applicable, it will be processed through the original payment method where reasonably possible.
16. Delivery Issues
If an order is delayed, not received, or otherwise affected by a delivery issue, please contact Stork Beans.
We may investigate the issue with the relevant delivery or logistics provider.
Where a delivery problem results from circumstances attributable to Stork Beans, we will take reasonable steps to provide an appropriate remedy in accordance with applicable law.
17. Non-Returnable Situations
Subject to mandatory consumer rights, a return may not be accepted where:
A food product has been opened or consumed
The product has been intentionally damaged
The product has been improperly stored after delivery
The product has been contaminated after delivery
The product has been repackaged or altered by the customer
The customer provides materially incorrect delivery information
The issue resulted from misuse or improper handling after delivery
The customer sends a product back without authorization
These conditions do not remove any mandatory rights or remedies available under applicable UAE law.
18. How to Request a Return or Refund
To request a return, replacement, cancellation, or refund, contact us with:
Order Number:
Customer Name:
Email / Phone:
Product:
Reason for Request:
Photos or Videos: Where applicable
Please send your request to:
Email: Info@storkbeans.com
Phone / WhatsApp: +971 55 526 6875
Our team will review your request and contact you regarding the next steps.
19. Review and Processing
Once we receive your request, we may review:
Order details
Product information
Delivery information
Payment information
Photographs or other evidence
The circumstances of the request
We may contact you if additional information is required.
We will handle eligible requests in accordance with this policy and applicable UAE law.
20. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any mandatory consumer rights or remedies available under applicable UAE laws and regulations.
Where applicable UAE law provides a consumer with a right to return, replace, repair, or receive a refund or other remedy, those rights will apply.
UAE consumer-protection legislation provides remedies for defective goods, including circumstances where goods are defective, damaged, incomplete, or inconsistent with the stated description.
21. Changes to This Policy
Stork Beans may update this Return & Refund Policy from time to time to reflect changes to:
Our products
Our services
Our return procedures
Our payment methods
Our delivery arrangements
Applicable laws and regulations
The updated version will be published on this page with a revised Last Updated date.
22. Contact Us
If you have any questions about returns, refunds, replacements, cancellations, or an order, please contact us.
Stork Beans
Website: StorkBeans.com
Country: United Arab Emirates
Email: Info@storkbeans.com
Phone / WhatsApp: +971 55 526 6875
Business Address: Floor 27 06 Amber Gem Tower, Mezzanine Floor, Sheikh Khalifa Street, P.O Box 4848, Ajman, United Arab Emirates
We will review customer requests and respond in accordance with applicable law and our published policies.
Last Updated: 27 September 2026
